Legal
Refund Policy
Last updated
Note: this document is a starter policy written in plain English. It is not legal advice, and we recommend it is reviewed by a qualified lawyer for your jurisdiction before you rely on it.
The short version
- Full refund within 14 days on your first paid purchase.
- Cancel anytime; you keep access until the end of the paid period.
- Renewals are not refunded.
- Refunds go back to your original payment method via Dodo Payments.
Our 14-day refund promise
If you buy a paid CatalogKite plan for the first time and it is not right for you, email us within 14 days of your purchase and we will refund it in full, whether you chose monthly or yearly billing. You do not need to give a reason.
What is covered
- First-time purchases of a paid plan (Pro or Business), monthly or yearly, requested within 14 days of the purchase date
What is not covered
- Renewals. Subscriptions renew automatically. Renewal payments are not refunded, but you can cancel at any time before the next renewal and keep access until the end of the paid period.
- Repeat refunds. If you have already received a refund for a paid plan, later purchases are not eligible for the 14-day refund.
- Accounts closed for abuse or for breaching our Terms of Service.
How to cancel
Cancel anytime from the billing page in your account. Cancelling stops future charges; you keep your paid features until the end of the current billing period, then your account moves to the Free plan. Your catalogs are not deleted.
How to request a refund
- Email support@catalogkite.com from the email address on your CatalogKite account, with "Refund" in the subject line.
- Include the date of purchase and, if you have it, the order or receipt number from Dodo Payments.
- We confirm eligibility, usually within two business days.
Refunds are processed through Dodo Payments, our merchant of record, to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear. Any sales tax or VAT charged on the purchase is refunded with it. When a refund is issued, your account moves to the Free plan.
Chargebacks
If something has gone wrong, please contact us before disputing a charge with your bank; we can usually resolve it faster. Disputed payments may lead to the account being suspended while the dispute is open.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country, including statutory rights to cancel or withdraw from a purchase where they apply.
Questions
Email support@catalogkite.com.